(Solved Homework): Select a good and a bad waiting experience and contrast the two situations with respect to the service…

Select a good and a bad waiting experience and contrast the two situations with respect to the service environment and the other people waiting.

Expert Answer

A good waiting experience for me was in a showroom when we went to buy a car.The ambience around me was very calm and nobody was distracted by heavy noises.We were supposed to wait there as it took time for paper processing work .We were provided with beverages and then a high tech tablet was given to us.It was provided with internet connection. The videos given there were mainly about the features of the car we purchased.But we also had the option to do personal browsing if it was needed.We became busy in our world when in between we were interrupted for asking if we needed anyhelp or sometimes for a signature.The wait there really proved to be a relaxing one and the service of the company proved to be anexcellent one.Now we could understand the reason why the company has got such name and fame in our area.

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One unpleasant experience for me was ina hospital when i accompanied my cousin.She was badly hurt and we went for the emergency medication.We were asked to sit in the reception and asked to fill forms even when my cousin was screaming in pain.They said it was the strict rule of the hospital at any cost.It took some time to complete all the formalities ,then the duty doctor was called who had such attitude towards patients.He couldnt stand there for few minutes and explain the condition and medication of the patient.Instead he just walked off telling that the nurses will take care of them.The lethargy everyone showed can never be forgiven or forgotten. Even though it is a reputed hospital the service there was a worst one.I felt that i should never recommend anyone to go there.

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