(Solved Homework): In a healthcare organization, the value from the customer's perspective can drive repeat uses of the…

In a healthcare organization, the value from the customer’s perspective can drive repeat uses of the service. If the patient does not understand the value in some tests or procedures the insurance company wants, who should explain that value to them?

Expert Answer

There can be repeat uses of the service from the value derived from the customer’s perspective in health care organization.

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There are several interventions and multiple specialities for health care organization. If the patient does not understand the value in some tests or procedures the insurance company wants then the accountability is shared amount the providers that are part of it. The concentration is not upon narrow groups of intervention. The outcomes of the patient are tracked and conditions are taken into account to understand the value.

It can be challenging for measuring value as there is failure of providing accurate measurements and providers fail ad there is no particular intervention and control. Quality based system does take care of systematic outcome measurement and active participation of the providers involved.

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