(Solved Homework): How can a leader overcome the following barriers to communication…

How can a leader overcome the following barriers to communication.1.reacting defensively to negative feedback.2.using excessive authority resulting in fear of openness.3.promoting a cult which places too much emphasis on unanimity.

Expert Answer


1. Reacting defensively to negative feedback – When employees and subordinates react defensively to a negative feedback they do so in order to prevent their self esteem. In such a case a leader is required to listen carefully to the employees to determine what are the factors that are being perceived by them as threats (either perceived or real). The onus of the leader is to ensure the employees through counseling, employee meeting and creating a climate of openness and trust. This will help in allaying the fears of the employees and they will stop reacting defensively. This will help the leader to overcome the barrier.

2. Using excessive authority resulting in fear of openness – The leader will have to empower the employee by stop using excess authority. Employees should b given autonomy in work-related matters. Moreover control over resources and information also promotes upward communication within an organization. Employee meetings should be held regularly and participate decision techniques should be used by the leader.

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3. Promoting a cult which places too much emphasis on unanimity – In such a situation the leader should counsel the employees by starting counseling sessions for employees. When employees are counseled properly and when an open door policy exists within the organization then the employee will no longer feel the need for unanimity. This will promote both upward and downward communication.

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