FAQ Analysis (A1: Rhetorical Analysis)
Audience: Your instructor and other members of your discourse community.
Purpose: Locate and analyze three different FAQ pages in your discourse community for an evolved understanding of common questions and community-specific concerns and jargon.
Length: 4+ pages and References
Instructions: Compare and contrast three different FAQ pages within your discourse community (for example, you could use one from a university, i.e. a major description or the website to a department, one from a corporation, and one from a non-profit) and then create your own FAQ. Include a References page in the style of your field.
Step One: Locate three FAQs from your own discourse community. Past experience has shown that it is much easier if you attempt to establish the pages as part of a network of communication within a larger field. For example, someone interested in video games may do the FAQs from a specific game page, a college department description, and the page of a video game corporation; a Criminal Justice major may want to look at FAQ pages from the FBI, the Maryland State Police, and the Baltimore City Police; a Health Systems major may want to compare FAQs from a trauma center, a psychiatric hospital, and a specialty hospital.
Step Two: Analyze each for a nuanced understanding of audience. For each page, you’ll want to:
1. Describe it:
Where is it from?
What is their layout like?
What kind of information is included?
What sort of language is used?
What sort of mediums are used? (Is it purely text or does it incorporate video, etc?)
2. Identify it:
What information, language, jargon, terms, or references are included? Please use specific textual evidence with in-text citation.
Who is the intended primary audience? Who is the secondary audience? Why these conclusions?
3. Synthesize it:
What are some of the similarities and differences? Why are they occurring?
What are the general conventions of an FAQ page within your field?
Step Four: Create your own FAQ page. You have the choice between creating one for your major (with an intended audience of incoming students), or for an institution in your field where you can picture yourself as an employee sometime in the near future. Include at least seven questions and answers.
discourse community is my major. Which is Health Management
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